Just Think I.T.

  Just Think I.T. Computer Support - Telephone 01223 70 11 67

Just Think I.T.-Why?

Why should you choose Just Think I.T.?

Having worked in computer support for the IT industry for many years I have realised that there is a lack of reliable support for the home user and small/medium businesses. Also cost often reflects the level of service, the better service being at prohibitive costs to the home user and small/medium business.
Just Think I.T. can offer the superior service at affordable prices.

The smaller concerns can fall short in the customer care stakes, often not caring when the service they offer falls short and who do not want to get involved with repeat follow ups, especially if caused by their own incompetence. The alternative service can be obtained by larger professional concerns whose charges are often higher. Usually this means that the user does not know how much the service is going to cost and can then often end up with higher than expected bills.
Having worked for large professional organisations and gained the experience, Just Think I.T. will endeavour to supply this same service but on a personal friendly basis.

Fixing a problem is only part of the resolution, trying to find out why a problem occurred and resolving the cause is as important, unless of course a repeat (chargeable) visit is the goal of the person investigating the problem!!!!
Just Think I.T. will always 'follow up' on any work it has carried out.

Two main points helped to structure the ethics and pricing of support from Just Think I.T.:
.  Small businesses that are running inefficiently because of high IT support costs. Usually working around a problem rather than having the problem resolved.
.  Home users who rely on the 'man down the road' who once they get to the limit of their knowledge resort to wiping the hard drive and reinstalling from scratch, usually with no regard for the files the user has on the hard drive. (This can apply to some of the larger organisations as well).
Using these points the pricing structure is designed to be affordable and 'up front', so that you know what you need to budget for to have a problem resolved.

A typical computer problem and investigation is rarely resolved in under 2 hours, it is important for home users as well as businesses to know what this service will cost. To watch the hours pass knowing that each hour is adding to the cost can be worrying. Our rates are designed to reflect this.

I always try to explain problems and the workings of the PC in plain english rather than the jargon often 'thrown' at you that just confuses and explains nothing!

Of course cost is only part of it, also knowing that your data on the computer is respected. In the worst event being safe in the knowledge that steps will be taken to save or recover your data . This can be a home user with stored files (i.e. pictures) of sentimental value or the business whose company depends on the data.

Having a problem resolved on site or in the home means you get to ask questions and also are on hand to answer queries on how you use the equipment, so that it will not be left in an unfamiliar state.

See our Services page for a list of the many areas we cover in IT, this is only a brief summary as the list is endless. Click on the links for more details on each topic.

Check out what some of Just Think I.T. Customers have said about the service they received from Just Think I.T.

Having many contacts in the industry, if there's a service that Just Think I.T. cannot offer we probably have a business contact that can, call and ask as it costs nothing to ask.

If you are looking for friendly, efficient and caring support call Just Think I.T.

Or email on: enquiries@justthinkit.co.uk